Shipping & Return
Shipping Policy:
Shipping within the US is on us. Upon order confirmation, orders will arrive within 5 – 10 business days (Monday – Friday not including Holidays, vacations, or weekends). Standard Delivery.
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Shipping Carriers
We use United States Postal Service (USPS) for most shipments but will use United Parcel Service (UPS) when deemed necessary.
International Shipping
If you are purchasing from outside of the US, please visit our overseas website.
Refund Policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
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Refund requirements
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The following criteria must be met to qualify for a refund:
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Product must be unused
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Product must not be damaged
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All tags must be on, including hang tag, and please include your packing slip.
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In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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Shipping items
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In order to return an order, you must contact us first.
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Returns can be mailed to:
Kozie Clothes
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
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Contacting us
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If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us.
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This document was last updated on June 23, 2023