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Shipping & Return

Shipping Policy:

 

Shipping within the US is on us. Upon order confirmation, orders will arrive within 5 – 10 business days (Monday – Friday not including Holidays, vacations, or weekends). Standard Delivery.


Express Shipping


Please contact us for expedited shipping requests. Express orders placed after 12 pm EST will ship the next day pending credit card authorization. Orders will arrive within 3 business days following credit card authorization and verification.

Shipping Carriers


We use United States Postal Service (USPS) for most shipments but will use United Parcel Service (UPS) when deemed necessary.


International Shipping

 

If you are purchasing from outside of the US, please contact us with the following order details:

  • Your name

  • Product SKU number (including product options: color, size, etc...)

  • Quantity of each product

  • Shipping address

 

We'll then prepare an invoice including the shipping rate and estimated delivery time. Once payment is received, we will ship your order within 2-3 business days.

Kozie Clothes is working hard on making our products assessable to more countries. Please stay tuned for more updates. 

Refund Policy

 

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be unused

  • Product must not be damaged

  • All tags must be on, including hang tag, and please include your packing slip.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to:

 

Kozie Clothes

399 Circle of Progress Drive,

Pottstown, PA 19464.

 

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us.

This document was last updated on June 23, 2023

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